360 Feedback Comment Examples: Problem Solving and Decision-Making

8 positive and 8 constructive comments you can adapt, plus a simple formula for writing your own.

Problem-solving comments should show how the person thinks, not just whether the problem got solved. Mention the approach: how they analysed, who they involved and how they decided.

Positive comment examples

  • You broke the churn problem into three causes and tested each one, instead of guessing. The fix worked first time.
  • When the system went down during the launch, you stayed calm, organised the team and had it back within the hour.
  • You look for the root cause, not just the symptom. The invoicing errors have not come back since your fix.
  • You bring options, not only problems: two or three possible solutions with their trade-offs.
  • You use data well but also talk to customers before deciding. Your recommendations are grounded in both.
  • You question assumptions politely. Your question about the forecast saved us from over-ordering stock.
  • You make decisions with incomplete information when needed and are clear about what would change your mind.
  • Your creative idea for the onboarding flow cut support tickets noticeably.

Constructive comment examples

  • You sometimes jump to a solution before the problem is fully understood. Spending more time on the diagnosis would avoid rework.
  • Analysis can go on too long when a decision is needed. Setting a deadline for the decision would keep projects moving.
  • You tend to solve problems alone. Involving the people affected earlier would give you better information and more support.
  • When your preferred option is not chosen, you sometimes revisit it. Accepting the decision and moving on would help the team.
  • Under pressure you focus on the immediate fix and skip the follow-up. A short review afterwards would prevent repeats.
  • Your proposals lack the trade-offs of each option. Including them would make it easier for leadership to decide.
  • You rely heavily on past approaches. Trying new methods for new kinds of problems could lead to better results.
  • You escalate some problems you could solve yourself. You have the knowledge, so trust your judgement more.

How to write your own comment

Use the Situation – Behaviour – Impact formula, then add one suggestion:

  1. Situation: when and where it happened ("In Tuesday's client call…").
  2. Behaviour: what the person actually said or did, not what you think of them.
  3. Impact: what it changed for you, the team or the customer.
  4. Suggestion (for constructive comments): one concrete thing to try next time.

Not sure your wording is fair? Paste it into the free feedback bias checker to catch vague or biased phrasing.

Frequently asked questions

How do you describe problem-solving skills in feedback?

Describe the approach: how the person defined the problem, gathered information, involved others and decided, plus the result.

What if someone solves problems well but too slowly?

Acknowledge the quality of the analysis, then name the cost of the delay and suggest a practical change, like time-boxing the decision.

Want comments like these about you?

Run a free 360 in 5 minutes. Colleagues answer anonymously by link, and AI turns their comments into themes and next steps.

Start my free 360°

No credit card. No signup for reviewers.

More comment examples

Looking for questions instead? See 360 feedback questions by role.