360 Feedback Questions for Supervisors

18 ready-to-use questions, example comments and tips — plus a free tool that runs the survey and writes the report for you.

Supervisors run the shift: they plan the work, keep people safe, cover gaps and deal with whatever goes wrong on the floor. Their team sees them every day, but rarely has a safe way to say what works and what does not. An anonymous 360 collects views from the crew, fellow supervisors and the operations manager. These questions are written for operations, warehouse, production and other shift-based teams.

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Planning the shift

  1. How clearly does this supervisor explain targets and priorities at the start of the shift?
  2. How well do they assign tasks based on people's skills and experience?
  3. How well do they adjust the plan when equipment fails, orders change or someone calls in sick?
  4. How clearly do they hand over to the next shift?

Safety and standards

  1. How consistently does this supervisor follow and enforce safety rules, even under time pressure?
  2. How seriously do they take reports of hazards or near misses?
  3. How well do they make sure new or temporary staff know how to work safely?

Fairness and respect

  1. How fairly does this supervisor share out unpopular tasks, overtime and breaks?
  2. How consistently do they apply the same rules to everyone on the team?
  3. How respectfully do they speak to people, including when correcting a mistake?
  4. How well do they deal with conflict between team members?

Coaching and communication

  1. How well does this supervisor show people how to do a task properly, not just tell them?
  2. How often do they recognise good work on the floor?
  3. How well do they pass on information from management, including the reasons behind decisions?
  4. How well do they listen to ideas from the team about improving the work?

Open-ended questions

  1. What does this supervisor do that makes a shift go well?
  2. What is one thing they could change to make the team safer or work better?
  3. Describe a recent problem on the floor and how they handled it.

Example feedback comments

Good comments are specific, describe behaviour rather than personality, and explain the impact. A few examples:

Not sure your feedback is fair and specific? Paste it into our free feedback bias checker.

Tips for a useful 360

  • Make the survey easy to answer on a phone, in five to eight minutes, since most of the team does not sit at a desk.
  • Include people from different shifts the supervisor overlaps with, and the operations or site manager.
  • Share the main themes with the team afterwards and name one change the supervisor will make. It builds trust for the next round.

Frequently asked questions

What should a 360 for a supervisor focus on?

Shift planning, safety, fairness, and how well they coach and communicate with the team. These are the behaviours the crew sees every day and the ones that most affect turnover and accidents.

Can frontline workers without email give 360 feedback?

Yes, if the survey works by link. Share it by text message, a QR code in the break room or a messaging app, and keep it short enough to answer on a phone during a break.

How is a supervisor 360 different from a team lead 360?

The ideas are similar, but supervisors usually carry more responsibility for safety, attendance and shift targets, so these questions put more weight on safety and fair treatment.

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