360 Feedback Questions for Consultants

16 ready-to-use questions, example comments and tips — plus a free tool that runs the survey and writes the report for you.

Consultants move from project to project, often working with a different manager, team and client every few months. Feedback gets lost between engagements, and the people who saw the work up close may never be asked. A 360 collects views from project leads, fellow consultants and, where appropriate, client contacts. These questions fit management, strategy, IT and implementation consulting.

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Client relationships

  1. How well does this consultant build trust with client stakeholders at different levels?
  2. How clearly do they communicate progress, risks and bad news to the client?
  3. How well do they manage client expectations about scope and timelines?
  4. How well do they listen to understand the client's real problem before proposing a solution?

Problem solving and quality

  1. How well does this consultant structure a messy problem into clear parts?
  2. How well do they back their recommendations with evidence?
  3. How consistently does their work meet the quality the team and client expect?

Delivery and ownership

  1. How reliably do they deliver their part of the project on time?
  2. How early do they raise risks, delays or scope changes?
  3. How well do they manage their time across several workstreams or clients?

Teamwork and development

  1. How well do they share knowledge and materials with the rest of the project team?
  2. How willingly do they support and coach more junior colleagues?
  3. How well do they act on feedback from project leads during the engagement?

Open-ended questions

  1. What does this consultant do that clients value most?
  2. What is one thing that would make them more effective on the next project?
  3. Describe a moment on a recent engagement where they made a difference, or could have.

Example feedback comments

Good comments are specific, describe behaviour rather than personality, and explain the impact. A few examples:

Not sure your feedback is fair and specific? Paste it into our free feedback bias checker.

Tips for a useful 360

  • Run the 360 at the end of each major engagement while memories are fresh, then look at patterns across projects.
  • Include project managers and partners, fellow consultants, and one or two client contacts if your firm allows it.
  • Keep client questions short and limited to what they actually saw: communication, reliability and the quality of advice.

Frequently asked questions

Should clients give 360 feedback to consultants?

They can add a valuable view, especially on communication and trust. Ask permission from the client lead first, keep their questionnaire short, and combine their answers with feedback from the project team.

How often should consultants get 360 feedback?

After each larger engagement, or at least twice a year. Because teams change often, collecting feedback at the end of a project is the best way to capture what colleagues saw.

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